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Abbotts Care

Why choose Abbots Care?

With over 28 years of dedicated service in home care, we understand the unique challenges and needs of individuals living with spinal cord injuries.

Our commitment to providing exceptional care and support sets us apart, making us the ideal choice for those seeking assistance after such life-altering events.

Here is why you should choose us:

Specialist care

Our team is trained and experienced in delivering specialist home care for individuals with spinal cord injuries. We support the unique challenges you face and tailor our services to meet your needs, ensuring comfort, safety, and dignity.

A person-centred approach

Your needs and preferences are at the forefront of everything we do, and our goal is to empower you to live as independently as possible while maintaining your overall wellbeing. We know that adjusting to life after a spinal cord injury can be challenging, which is why we provide not only physical assistance but also emotional support and companionship to ensure your overall wellbeing.

Comprehensive and flexible services

We offer visiting, live-in, and overnight care services that can be flexible to suit your specific needs. So, whether you require assistance during the day, night or round-the-clock, our team is here to support you.

Continuous improvement

We are committed to continuous learning and improvement to ensure that we deliver the highest quality of care possible. Our team undergoes regular training and stays up to date on the latest advancements in spinal cord injury care, ensuring that you receive the most effective care available.

Client success story

Meet EK, an exemplary figure of resilience and determination. At the tender age of 13, EK had an infection in her spine, which resulted in a C4 spinal cord injury. This life-altering event, however, didn’t impede her spirit or ambition. With unwavering determination and a zest for life, EK continued her education at a university in London, followed by securing full-time employment.

Today, she works for an organisation that promotes making airports more accessible for those requiring disability access. This is not only her job but a testament to her enduring spirit, advocating for accessibility and inclusivity in every facet of life.

The spinal injury experience at Abbots Care has played a pivotal role in EK’s journey. Our team of dedicated care workers provide EK with round-the-clock support, including personal care tasks and assistance with everyday tasks such as work and social activities.

At Abbots Care, we understand that each individual’s needs are unique, and we value the input of our clients in our recruitment process. Our tailored recruitment process ensures that we meet all of EK’s candidate criteria. This includes a keen awareness of her health status, with care workers trained to identify signs and symptoms that could potentially be detrimental to her health.

In addition, we involve our clients throughout the recruitment process. This includes arranging meet and greets with potential new care workers. We believe this collaborative approach enables us to better match our care workers with our clients, ensuring their comfort and satisfaction.

Moreover, our care workers understand the importance of their own health in relation to EK’s wellbeing. They are vigilant in detecting if they are unwell and take necessary precautions to prevent any health issues from being passed onto EK. This comprehensive approach ensures the utmost care and well-being of our clients.

EK’s story is a testament to the dedication and expertise at Abbots Care, highlighting our commitment to providing high-quality care to individuals with spinal injuries. Despite the 24-hour support she requires, EK leads a full and fulfilling life, thanks to the support of her care team at Abbots Care.

We are proud to be a part of EK’s journey, helping her navigate through life with a spinal cord injury, and are committed to continue providing her with the best possible care. EK’s story is not only a success story for Abbots Care but an inspiring tale of resilience and triumph over adversity.

Testimonial

“After a car accident many years ago, it became clear that I would never be able to live independently. As a young man, I did not want my disability to hinder me from living life to the fullest. Although being paralysed limits what I can do, having a live-in care worker has opened doors to many activities I enjoy, such as going to the local pub with friends or using my in-house gym. Luckily, my family and friends live close by, but I do not want to solely rely on them. Having a live-in care worker available 24/7 allows me to be independent and enjoy life to the fullest. It was important for me to choose carers I could relate to and share similar interests with since we spend most of our time together.”

What areas do we cover?

We provide services in the following areas: Berkshire, Buckinghamshire, Sussex, Hampshire, Kent, Middlesex, Oxfordshire, Surrey, London, Cornwall, Dorset, Devon, Gloucestershire and Somerset.

Meet the team

Helen Sinden

operations director

Introducing Helen Sinden, operational director at Abbots Care. With over two decades of experience, Helen has a wealth of knowledge in managing complex care packages, including those designed for individuals with spinal cord injuries.

As operational director, Helen excels in creating and sustaining partnerships that enhance the delivery of care services. Her expertise particularly benefits those living with spinal cord injuries, as she is dedicated to helping them overcome challenges and live fulfilling lives.

Helen’s primary focus is on ensuring that every individual receives the highest quality of care, tailored to their unique needs. Her strategic approach and deep understanding of spinal cord injuries have driven initiatives that empower this community, making a meaningful difference in their lives.

Besides her Abbots Care role, Helen aids initiatives to improve life quality for those with spinal cord injuries. Her dedication to enhanced care, wellbeing, and collaboration shapes the organization’s approach.

Overall, Helen Sinden’s dedication, expertise, and leadership continue to make a significant impact on the lives of individuals with spinal cord injuries. Her passion for supporting individuals to live the life they choose is reflected in every aspect of her work with Abbots Care

Katie Huby

community nurse assessor

With an impressive 14 years of nursing experience under her belt, 11 of which were spent working in the intensive care unit, Katie brings a wealth of knowledge and expertise to our team. In fact, not only is she a registered nurse, but she also specializes in areas such as PEG tubes/ feeding, bowel management in spinal cord injury, care of tracheostomies and ventilators.

Katie’s role at Abbots Care is multi-faceted. She works alongside our training team to develop and deliver specialized training that equips our care workers with the necessary skills to provide an exceptional level of care. Furthermore, she is responsible for assessing our care workers’ competence in their roles, often visiting clients’ houses to observe the care provided.

Moreover, Katie plays a crucial part in adapting and writing new and existing policies to reflect the enhanced care we can provide as a company. She also collaborates with the complex care team to create extensive, person-centered care plans for our clients.

Katie’s expertise has had a significant impact on the lives of numerous clients who have experienced positive outcomes because of her specialized care training. For example, clients have praised her tailored approach to care training, her in-depth understanding of the complexities of care, and her compassionate and empowering manner.

In essence, Katie Huby’s role at Abbots Care goes beyond her specialties. Her collaboration with the training team is key in developing a skilled workforce who can deliver bespoke, person-centred, and competent care to clients. We are proud to have Katie as part of our team and are confident that her expertise will continue to enhance the quality of care provided to our clients.

Ryan Killick

care advisor and intake manager

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Ryan serves as the first point of contact for individuals and families seeking our care services, providing compassionate guidance and support. His primary responsibility is to advise on the best care packages tailored to meet the individuals unique needs and circumstances, and to clarify how funding for care can be implemented.

A distinguishing aspect of Ryan’s role is his experience in setting up complex care packages, particularly for those with spinal cord injuries. These cases often require a comprehensive and multi-faceted approach to care, and Ryan’s adept skills and experience ensure that these intricate care packages are well-organised and prepared to meet the specific needs of our clients.

But his role does not end there. Ryan also liaises with local authorities and continuing healthcare to support the intake of commissioned and funded care packages. His role is vital in streamlining the process, ensuring that every individual receives the care they need without delay or complications.

At the heart of Ryan’s work is his deep-seated compassion and understanding. He aims to not only provide care, but to do so with the utmost empathy and respect. Ryan Killick is not just our Care Advisor and Intake Manager; he is a vital part of our mission to deliver the best care services to those in need.

Jazz Mace

specialist care manager

With a decade-long tenure at our company, Jazz has made herself an indispensable part of our team. Her unwavering commitment to quality service provision is evident in every aspect of her work.

As a specialist care manager, Jazz plays a pivotal role in overseeing our specialist care pathway. She ensures that our clients with complex needs and those who require live-in care receive an outstanding level of service. Jazz’s expertise extends to looking after clients who need advanced support, including those with spinal injuries, requiring peg care, or living with epilepsy.

Jazz’s extensive knowledge in spinal injury care is particularly noteworthy. Her proficiency in this area has been instrumental in managing the care of our clients with spinal injuries. Jazz’s understanding of the unique needs and challenges faced by these individuals allows her to create tailored care plans that enhance their quality of life and promote their independence.

In 2022, Jazz transitioned to the role of specialist care manager, a position through which she continues to make significant contributions to our team. She manages the specialist care for our live-in and complex clients, always ensuring their needs are met with compassion and professionalism.

In addition to her specialist care responsibilities, Jazz also holds the title of registered manager for our branches in Dorset and Buckinghamshire. This role demonstrates Jazz’s impressive capacity for leadership and her commitment to maintaining the high standards of care that Abbots is known for.

In every role she has held at Abbots Care, Jazz has shown an exceptional dedication to delivering superior care. Her extensive experience and specialist knowledge, particularly in spinal injury care, make her an invaluable asset to our team.